Location

Belfast

Job Type

Permanent

Salary

£ 0

Operations Co-ordinator

Antrim

Excellent Package

Black Fox Solutions are delighted to be assisting one of the largest private cleaning commercial services in Northern Ireland on their recruitment for an Operations Co-ordinator. This is an exciting opportunity to work with a leading company which delivers key support services for a range of sectors throughout Northern Ireland.

Main Responsibilities:

  • To be first point of contact for incoming customer calls, liaise with managers and resolve complaints
  • To be first point of contact for employees for absence reporting and requesting
  • Production of timely and accurate reports
  • Maintain scheduling of all employees and portfolios to ensure 100% delivery of contractual and temporary hours
  • Keep database up to date including all joiners, leavers, absence etc.
  • Display a positive and professional image at all times
  • Resolving unplanned absences at short notice
  • To develop and build credible customer relationships, ensuring professional management and delivery of services to our clients.
  • Plan in holiday cover for all pre-booked absences within allowances
  • Issue all mobile operatives with work planned tasks 1 week in advance
  • Analyse absence trends and prompt managers

Essential Criteria:

  • IT literate – excellent working knowledge of Microsoft Office packages.
  • Previous supervisory experience
  • Self-motivated and enthusiastic with a high degree of flexibility and willing to work occasional unsociable hours in line with site/business needs
  • Initiative at work and the ability to problem solve
  • Excellent planning and organisational skills to meet all deadlines
  • Experience of working to strict operational regulations.
  • Highly developed written and verbal communication skills
  • Desirable Criteria:
  • Experience working across multi-sites/ with multiple clients
  • Previous experience of working in the services industry
     

What’s in it for you?

  • Professional development
  • Free Parking
  • Private health care

To discuss this opportunity in the strictest confidence please APPLY NOW

Sound Interesting?

    Your CV:



    or call +44 (0)28 9099 4111