Job Type



£ 0

I.T Service Desk Analyst


Excellent Salary D.O.E

We have an exciting opportunity for a Technical Remote Support Engineer to provide support to an end-user community in support of their server, infrastructure, desktop and laptop environments. The role will be based in a busy Service Desk in our clients Belfast headquarters. The successful candidate’s duties will include:

  • Receiving and logging IT Service Desk calls using the company standard call logging facility
  • Working on first and second level IT issues until completion
  • Liaise with customers and provide information to aid them in their day-to-day IT related activities
  • Provide the customer with remote technical support and act as their technical liaison
  • Document and knowledge base information, including new and changed services
  • Support a contracted range of hardware and software products and to assist the account team leader in the delivery of outstanding levels of customer service
  • Report directly into the assigned team leaders and Service Support Manager

Essential Criteria

  • Minimum of 2 years’ experience in a similar role
  • Microsoft Certifications
  • Experience troubleshooting/supporting:
  • Windows 2008/11 SBS | 2012R2 | Hyper-V | Microsoft Exchange | Office365 | Active Directory | Group Policies | VPN | Firewalls | Switching | General comms | MS Office | Backup products | Security Products | Printing | Server/PC Hardware faults
  • Ability to communicate effectively and demonstrate excellent Customer Service skills
  • Available to work occasional irregular hours


  • MSP Service Desk experience
  • Support experience in network security solutions, firewalls, switching, Active Directory and Group Policies
  • Knowledge and support experience of Dell SonicWALL security appliances
  • One key component of this role will be to resolve and escalate calls within agreed timescales defined in the account Service Level Agreement.

To discuss this opportunity in the strictest confidence please APPLY NOW

Sound Interesting?

Your CV:

or call +44 (0)28 9099 4111