Location

Belfast

Job Type

Permanent

Salary

£ 0

IT Technical Support Specialist

Great Salary 

What you need:

  • 1 – 2 years' experience in a Service Desk Role
  • Excellent knowledge of Microsoft operating systems
  • Excellent Troubleshooting skills
  • Experience in CRM IT Service desk systems
  • Experience of ITIL / Reporting / Incident Management
  • Experience using remote support tools
  • Must have a clean and valid driving license
  • Excellent knowledge of Microsoft products (Word, Excel, Access) /0365
  • Knowledge of security / access systems

Would also be great: 

  • Ability to mentor less experienced peers
  • Ability to manage and de-escalate upset customers, own escalations to resolution
  • Strong analytical, process-oriented, evaluative and problem-solving abilities
  • Ability to effectively communicate with customers with varying levels of technical
  • expertise
  • Excellent customer service and communication skills
  • Ability to understand and resolve complex technical issues
  • Ability to document process, act as a Subject Matter

For more information: 02890994111 // rebecca@blackfoxsolutions.co.uk

Sound Interesting?

    Your CV:



    or call +44 (0)28 9099 4111